Did you get a text from us?
The technologies used for recruiting are constantly changing.
When we first opened in 1999, recruiting usually involved calling people on their landline phones and filling out a screening questionnaire using pen and paper. As technology has evolved, so have the methods we use to find qualified participants for our focus groups and surveys.
Recruiting via text message is now one of our most common methods. We use two different numbers for our texting, and you can read about each methodology below.
If you got a text from (844) 269-0104, please rest assured that that message did originate from us and it is a legitimate attempt to recruit for a focus group or other survey. It is not a scam or an effort to collect personal information to sell or transfer. We will never ask you for any financial or account information, and we never sell any data we collect to third parties.
The texts that we send from the number above are not automated. They are all sent individually by a human operator, and are thus fully compliant with federal law and current FCC guidelines regarding unsolicited text or phone communications. Further, these texts are not governed by the “Do Not Call” registry, which only applies to commercial solicitations and does not apply to survey research companies.
We get the lists of numbers we recruit from from a variety of sources, including our own databases, publicly available voter registration data (by law, only usable for public interest or political research), and commercial data from third-party brokers. If you want to know what data source was used for the text you received, please simply reply to the text asking about the source used for the communication you received, and you will receive an explanation of the data source used. If you want to make sure you never receive another message from us, simply opt out using the instructions in the message. Opt-out requests are processed immediately.
If you got a text from the number (323) 996-3096, that is the number we use for automated texts for those who have previously consented to receive them. The vast majority of the time, these texts go to our subscribers who have affirmatively opted in and consented to receive automated messages from us. On rare instances, we use our automated system to reach people who opted in to receive texts from our clients as well as their marketing partners, and they have given us your number as part of a research project they are sponsoring. If you are a subscriber and no longer wish to be, or the number in question is now outdated or transferred, or if we received your number through a partner program and you wish to not receive any further messages, simply feel free to opt out using the instructions in the message. Our opt-out requests are processed immediately, and you will never receive another automated message to that number. Since these texts are automated, replies are not usually monitored, so please contact us a different way for further inquiries about these texts if you receive one.
Thank you, and please don’t hesitate to get in touch if you have any questions about our texts or our recruitment methodologies.